This article is for Suppliers and Buyers who need help — explains how to get support through VendorPanel- a Unimarket Company online channels.
Summary:
VendorPanel - a Unimarket company, provides support through fast, online-first channels built directly into the platform. This article explains how to get help and why this approach works best for our users.
Key Ideas
VendorPanel- a Unimarket Company support model is designed around where users actually need help: on the platform, at the moment an issue comes up.
- Built for online users: As an online product, Unimarket focuses support where users encounter issues — directly within the platform, rather than through a separate phone line.
- Self-service that works: Most users resolve their questions instantly using the Help widget's extensive library of help center articles, without needing to contact the team at all.
- Fast, trackable direct contact: When self-service isn't enough, the Supplier form connects users directly with the Support team, with a response within 12 business hours.
How to Get Help
- Try self-service first. Click the Help widget on the platform to search the help center. This is the fastest way to resolve common issues.
- Contact the team directly if needed. Complete the Supplier form. A team member will respond within 12 business hours.
Notes
- VendorPanel- a Unimarket Company does not use phone-based support. All support is provided through the online channels above, ensuring faster and more trackable responses than a phone line.